Last Updated: November 27, 2025
Insight Path Lab (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://insightpathlab.in/, use our services, or interact with us.
1. Information We Collect
Personal Information You Provide:
- Full name, phone number, email, address (for home collection)
- Date of birth, gender, medical history (for test prescriptions)
- Payment details (processed securely via third-party gateways)
- Lab ID, test results, and appointment details
Automatically Collected Information:
- IP address, browser type, device information
- Pages visited, time spent, referral sources
- Cookies and tracking technologies
2. How We Use Your Information
We use your information to:
- Process test bookings and home collections
- Deliver accurate reports via WhatsApp/email/portal
- Send appointment reminders and payment receipts
- Improve our services and website functionality
- Comply with medical and legal requirements
3. How We Share Your Information
- With Your Consent: Doctors, hospitals (if requested)
- Service Providers: Payment gateways, SMS/WhatsApp providers, cloud storage
- Legal Requirements: Government authorities, court orders
- Business Transfers: In case of merger/acquisition
We NEVER sell your personal or medical data to third parties.
4. Data Security
We use industry-standard encryption (SSL/TLS), secure servers, and access controls to protect your data. However, no online transmission is 100% secure.
5. Your Rights
- Access, correct, or delete your personal information
- Opt-out of marketing communications
- Request data portability
- Withdraw consent (may affect service delivery)
Contact us at: privacy@insightpathlab.in
6. Cookies
We use essential cookies for website functionality and analytics cookies (Google Analytics) for improvement. You can manage preferences in your browser settings.
7. Children’s Privacy
Our services are not directed to children under 18. We do not knowingly collect their personal information.
8. Changes to This Policy
We may update this policy. Changes will be posted here with the updated date.